Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use Global Fans Map.
Last updated: September 23, 2024
Our Privacy Commitment
1. Information We Collect
Account Information
- Email address (for account creation and communication)
- Display name (optional, for profile personalization)
- Profile picture (optional, uploaded by you)
- Team preferences and support history
Transaction Information
- Payment amount and timestamp
- Supported team information
- Transaction ID (for support and refunds)
- Payment method type (not card details)
Usage Information
- Pages visited and features used
- Time spent on the platform
- Device and browser information
- IP address and general location (country/region)
2. How We Use Your Information
Service Provision
- Process team support contributions
- Display team rankings and statistics
- Maintain user profiles and preferences
- Provide customer support
Security and Fraud Prevention
- Detect and prevent fraudulent transactions
- Monitor for suspicious account activity
- Enforce our Terms of Service
- Protect against automated abuse
Communication
- Send transaction confirmations
- Provide important service updates
- Respond to support requests
- Send optional promotional emails (with consent)
3. Information Sharing
We DO NOT sell your personal data to third parties.
Your information is only shared in the limited circumstances outlined below.
Service Providers
- Payment Processing: Stripe and PayPal (for secure transactions)
- Authentication: Supabase (for secure login)
- Analytics: Aggregated, anonymized usage statistics
- Email Services: Transactional and support communications
Legal Requirements
We may disclose information when required by law, such as:
- Compliance with legal processes
- Protection of our rights and property
- Prevention of fraud or illegal activities
- Protection of user safety
4. Data Security
We implement industry-standard security measures to protect your personal information:
Technical Safeguards
- TLS 1.3 encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and updates
- Secure cloud infrastructure
Access Controls
- Multi-factor authentication for staff
- Principle of least privilege access
- Regular access reviews and audits
- Secure development practices
Important Note
While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Access and Control
- Access: Request a copy of your data
- Correction: Update incorrect information
- Deletion: Request account and data deletion
- Portability: Export your data
Communication Preferences
- Opt-out: Unsubscribe from marketing emails
- Consent: Withdraw previously given consent
- Objection: Object to certain data processing
- Restriction: Limit how we use your data
How to Exercise Your Rights
Contact our privacy team at privacy@globalfansmap.com or use our contact form. We'll respond within 30 days.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze usage patterns.
Types of Cookies We Use
- Essential: Required for basic site functionality
- Authentication: Keep you logged in securely
- Preferences: Remember your settings and choices
- Analytics: Understand how you use our service
You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.
Learn more in our Cookie Policy →7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account Data: Until you delete your account
- Transaction Records: 7 years for financial compliance
- Support Communications: 3 years for quality assurance
- Analytics Data: 2 years in aggregated form
When you delete your account, we remove your personal information within 30 days, except where required by law to retain certain records.
8. International Data Transfers
Global Fans Map operates internationally. Your information may be transferred to and processed in countries other than your own.
We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Certification schemes and codes of conduct
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
10. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending email notification for material changes
- Displaying a prominent notice on our website
Your continued use of the service after changes become effective constitutes acceptance of the updated policy.
Privacy Questions?
Our privacy team is here to help with any questions about how we handle your data.