Refund Policy
We're committed to fair play and transparency. Our refund policy ensures you're protected while maintaining the integrity of the global fan competition.
Quick Overview
Full refunds are available for suspicious activity, technical errors, or fraudulent transactions. Standard fan support contributions are final to maintain fair competition, but we protect you from any unfair situations.
Eligible for Full Refund
- Fraudulent transactions: Unauthorized use of your payment method
- Technical errors: System glitches that result in duplicate charges
- Suspicious activity: Bot activity or manipulation detected by our systems
- Payment processing errors: Failed transactions that were still charged
- Account security breaches: Contributions made without your authorization
Standard Contributions
Regular fan support contributions ($5 votes) are generally final to ensure fair competition. However, we review each case individually:
- Change of mind: Not eligible for refund (maintains fair play)
- Team performance: Real-world team results don't affect eligibility
- Exceptional circumstances: Reviewed case-by-case
How to Request a Refund
1. Submit Request
Contact our support team with your transaction details and reason for refund
2. Security Review
Our team investigates the transaction and verifies the refund eligibility
3. Refund Processed
Approved refunds are processed within 3-5 business days to your original payment method
Refund Timeline
Request Submission
Immediate acknowledgment via email
Investigation
1-2 business days for review
Processing
3-5 business days to your account
Required Information
To process your refund request efficiently, please provide:
- Transaction ID or receipt number
- Date and amount of the transaction
- Team that was supported
- Detailed reason for refund request
- Any supporting evidence (screenshots, etc.)
Important Notes
- • Refunds are processed to the original payment method used for the transaction
- • PayPal refunds may take up to 7 business days to appear in your account
- • Credit card refunds typically appear within 3-5 business days
- • We reserve the right to investigate suspicious refund patterns
- • Multiple fraudulent refund requests may result in account suspension
Need Help with a Refund?
Our support team is here to help you with any refund questions or to process your request.